.I got the rose patchouli and it smells great!
~ Sherry, CA
...I purchased the avocado moisturizer from you. I just have to tell you how much I love love love it!! It is simply fantastic, and I will definitely be purchasing more soon for my mom's birthday :). Thanks again!
~ Emily, NY
...I’ve been sick with the flu for over a week and its made my skin so dry, flaky and red, so I’ve been using the Ylang Ylang moisturizer and its just been a lifesaver. My skin doesn’t feel tight anymore and the redness has calmed down somewhat...Your products are truly amazing. They just feel good!
~ Melissa (Licensed Esthetician & Massage Therapist), NY
...I purchased the Avocado, Lavender balm. One word AMAZING!!!! I used on a scrape that I got later that day it literally calmed my skin and healed it almost immediately…Later that night I gave my self a deep cleansing facial and the result…it is the best it did not sit on my skin is just went right in and made my face look fresh and dewy. I recommend this to anyone this is a must have product. Please post when you will be down at the Seaport so I can stop by to purchase more products…Just one more note and that is do you think you would be able to packages this in a larger container? I do feel this would be a great all over moisturizer for the body. Thanks for an excellent product!!!
~ Shawn, NY
Love the roll on. I put it in the fridge and it really helped with the puffy eyes this morning. The coolness was refreshing on this hot day! Another winner Susan!
~ Brenda, NY
...I use your Rose Patchouli Roll On Moisturizer every morning after I shave. It's so easy to put on and it makes my face feel so smooth. I don't need to use anything else.
~ John, NY
So happy to have found you and your products! Amaaazing product and seller! I've got eczema on my hands and have had difficulty finding lotions/creams that work (they would either irritate my hands further or make them too greasy) but the is so gentle on them, and absorbs so well. LUV.
~ Jewel, NY
Already since I saw you last and received the avocado lavender face product, my skin has been improved drastically! Also, I've been trying to use the oatmeal face mask more often now and it is also doing great on my skin! I am sooo happy!! I'll probably be contacting you soon again for the oatmeal mask :)!
~ Nina, NJ
I've been using the Oatmeal Facial Exfoliant, a gift from a dear friend, and simply love it. A little goes a long way to create a gentle scrub that doubles as a mask. After rinsing it off, my skin is smoother and softer.
~ Laura, PA
Happy New Year! Just wanted to let you know that your avocado salve is a hit with my aunt :).
~ Jennifer, NJ
Just tried out the new Cafe Mocha Sugar Scrub... LOVE it! Aromatherapy & exfoliation - just what I needed to give me a lift on a cloudy day :D!
~ Jen, NJ
For a fundraising event at my daughter's school, I purchased a variety of Naturally Susan's products that were packaged into nice gift baskets for the silent auction. We chose bunny bath fizzies to appeal to the kids, and included travel-sized versions of the facial masks, exfoliants and moisturizers for the parents. The winning bidder really liked the combination :). Thanks for continuing to make awesome products!
~ Charles, CT
I purchased the avocado/lavender salve favors for a bridal shower and everyone loved the smell and convenience of the salve in the "easy to carry in my purse" size. The all natural nature of the product was very much appreciated as well. The packaging was beautiful and ordering was easy and effortless. I will order again and keep a few extra for myself ;)!
~ Brenda, NY
Naturally Susan's has amazing products. I worked with Susan directly and she provided beautiful baby shower favors for my sister's shower. I provided the number of favors I needed, the color theme and the product I wanted from her wonderful selection and not only was she able to provide within her projected window of delivery, she added extra packaging to really personalize the gifts. I love the quality of her items and her willingness to work within your parameters while providing additional ideas that only adds to finished products!
~ Linda D., NY
Ate half of mom's Avocado Lavender Salve mini! Couldn't get to the other half cause container rolled under the couch. Delish! Hey NS, now you can say "proudly tested on one dog"!
~ Zoe, NJ
~ Grace, NJ
Obsessed with the Oatmeal Facial Exfoliant! Great line of all natural beauty products!
~ Emily, NY
LOVE the lavender scrub. It smells amazing & it made my skin feel great!
~ Lana, NY
LOVE the Milk & Honey Facial Masque! My skin actually glows after I use it. Let me know when you create a facial moisturizer.
~ Celine, PA
I love the chocolate masque! It is versatile as a mask and exfoliant and smells super yummy!
~ Wendy, CT
Loving my chocolate mask! I smell delicious!
~ Zoe, NY
Your chocolate face masque put me in such a good mood and I was taking deep breaths in the shower so I could feel like I was inhaling chocolate!
~ Brenda, NY
I really like your Avocado Lavender Salve! I bought it mainly for my hands, but find it works wonders on my feet, elbows, and even lips!! It's the only item, other than my lip gloss, that I keep in my bag. There's no need for any other moisturizer. Thanks for an amazing product!
~ Lorraine, NJ
I wanted to let you know that I gave your soaps away as prizes at my friend's baby shower. They all loved the smell and couldn't wait to try them!
~ Alex, TN
I've been enjoying Naturally Susan's products over the past few weeks and wanted to let you know. I've used the Peppermint Scrub, Lavender Oatmeal Soap and Avocado Lavender Salve. The salve is great for winter dry skin, and so is the Peppermint Scrub. My husband and I enjoyed the Lavender Bath Soap; the oatmeal is so invigorating. Love the Peppermint Scrub canning jar container and will certainly use it again when it's empty!
~ Maureen, IN
I have used the Avocado Lavender Salve, and I ABSOLUTELY LOVE IT!!! It is truly moisturizing, and smells divine! I find I use it throughout the day on my hands and lips. Pretty much anyone who comes into my office mentions that "something smells REALLY nice!", and it always turns out to be the salve.
~ Lidice, NY
I'm not much of a beauty product guy, but I've started using the Lemongrass Bath Soap, and I have a problem. Problem, as in addiction. It smells so good and cleans so well that I really don't feel like using other soaps anymore.
~ Brian, NY
I absolutely love the Oatmeal Facial Exfoliant! My face feels so smooth and soft after using it - this is a great product!
~ SYL, NY
Love the Lavender Body Scrub! This scrub was one way I felt I could pamper myself. I loved the lavender scent and the scrub with the organic olive oil made my skin feel & look so smooth and clean. I truly love this product, and need to order more!
~ Linda, CA
I am currently on my second batch of Naturally Susan's Oatmeal Facial Exfoliant and I will soon be on my third! I use the Oatmeal Facial as a face mask. Afterwards my face feels soft, smooth and it lifts and rejuvenates my skin as well. I really love this product. I'm also a big fan of the bath fizzies, which are relaxing and are great for my skin too. Kudos to Susan for making great all-natural products!
~ Linda A., NY
I did not get to use any of the bath fizzies that we got...my kids used them all! They said the fizzies were really cool and smelled yummy!
~ Jill, FL
I really love your soap and oatmeal scrub. They are both gentle to my skin and leave me feeling soft and supple. My husband loves the lavender oatmeal soap as well so now I will need to order more. Thanks for making such great products!
~ Brenda, NY
Why do you use glass packaging, instead of plastic?
Products stored for extended periods of time in plastic containers, may take on the chemicals and toxins comprised in the plastic. So, where possible, we prefer packaging our products in glass packaging. We hand-select the elegant glass packaging to encourage customers to reuse, recycle and to be conscious about our environment.
How do I store the products?
To prolong the shelf-life of the products, please store them away from sunlight and keep moisture from getting inside the container. Whenever possible, please use a sterile utensil to scoop contents from the container to avoid introducing bacteria into the products.
How do I use the products?
The directions for using each product differ depending on the product type.
Personally Identifiable Information
We may collect personally identifiable information that you provide to us to optimize our Site and improve our products and/or services. Only authorized persons within our company can access customer information including name, email address, mailing address, telephone number, age group, gender and any other information you have provided. The purpose of collecting this information is to provide you with services and products tailored to your needs and interests. We will not use your personal information for any other purpose. Nor will we share your information with any third party, subject as noted hereafter, to any legal obligation a governmental agency or legal proceedings may impose, or in the event we must contract the services of other companies or individuals to perform necessary services and functions.
All transactions are conducted by monetary transfer through PayPal, and your personally identifiable information is encrypted. To the extent you come to learn that any information provided to Naturally Susan’s is erroneous, or has been provided by third parties without authority, notify us immediately by email at email@example.com and we will correct any errors immediately.
If you set up an account with Naturally Susan's LLC, you are responsible for maintaining the confidentiality of your credit card or other payment information, billing information, account and password information and all activities that occur under your account and password. We do not have access to your personal credit card information that is stored using third party encryption.
If you communicate with us and if you so choose, we may use the information you provide to deliver emails regarding our products, services, events, newsletters, surveys, and any other information including order and shipping confirmations. Your contact information will not be distributed or disseminated to any other parties without your consent, subject, as noted, to any legal obligation a governmental agency or legal proceedings may impose or in the event we must contract the services of other companies or individuals to perform necessary services and functions. If you do not wish to receive future emails from us, you may let us know by sending an email to firstname.lastname@example.org.
Your Postal Address
By providing us your postal address, you may receive catalogs and mailings from us regarding our products, services, events, newsletters, surveys, and any other information including order and shipping confirmations. Your contact information will not be distributed or disseminated to any other parties without your consent, subject, as noted, to any legal obligation a governmental agency or legal proceedings may impose or in the event we must contract the services of other companies or individuals to perform necessary services and functions. If you do not wish to receive future mailings from us, you may let us know by sending an email to email@example.com.
Changing Your Contact Information
If you would like to update your email or postal address, please let us know by sending an email to firstname.lastname@example.org.
Web Site Security
The data you provide to us is encrypted to guard against external security threats. We have taken steps to safeguard the integrity of the data you provide to us on our Site.
Fraud Protection and Legal Compliance
As noted above, we may be requested by a governmental agency to disclose customer information to comply with applicable laws, regulations, requests and legal proceedings. We reserve the right to use any information we obtain to guard against fraud.
Third-Party Service Providers
We may contract the services of other companies or individuals to perform services and functions. Access to customer information may be necessary and will only be used to perform their services and functions.
Links to Other Websites
Children Under 13
We are concerned about the safety of children when they use the Internet. We do not knowingly collect information from any children under 13. If you are under 13 years of age, you may not provide personally identifiable information to us.
Terms and Conditions
The full content including graphics and text of this Site is the property of Naturally Susan’s LLC and is protected under any applicable law governing intellectual property. Unauthorized commercial use, alteration, or dissemination of any content on the Site is unauthorized without the written consent of Naturally Susan’s LLC. In the event of a breach of these Terms and Conditions, you will be liable for any damages or losses caused to Naturally Susan’s LLC, our affiliates and partners, including and not limited to loss of expectation, attorneys fees and punitive damages.
If you submit content including ideas, concepts, suggestions, testimonials, comments, photographs, and images to Naturally Susan’s LLC, you thereby grant Naturally Susan’s LLC a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, publish and distribute your submissions, in whole or in part, in any media. You represent that the content you provide is accurate and that you hold title to any such content.
When forwarding or e-mailing a page from our Site, your communications cannot be obscene, defamatory, invasive of privacy, contain viruses, commercial solicitation, or be threatening in any manner that could harm Naturally Susan's LLC, our affiliates and partners. You will be liable for any damages or losses caused to Naturally Susan’s LLC, our affiliates and partners, if you willfully or negligently default on the Terms and Conditions.
We strive to provide accurate information in our product descriptions and other content on this Site. Some information on the Site may contain typographical errors or other inaccuracies, be incomplete or not up-to-date. We review our Site from time-to-time and reserve the right to correct any errors. We welcome your feedback and apologize for any inconvenience caused.
We may revise our Terms and Conditions from time to time and will post the revised policy here. We recommend that you review our Terms and Conditions each time you visit the Naturally Susan’s LLC website and continued use of the Site will signify your acceptance of any adjustments to the Terms and Conditions.
These Terms and Conditions represent a complete integration and may not be modified except in writing. By agreeing to access content following a revision of these Terms and Conditions, you accept any and all modifications. These Terms and Condition shall inure to the successors and assigns of Naturally Susan’s LLC.
Except as otherwise provided herein, no failure to any party to insist upon the strict performance of any covenant, duty, agreement or condition of these Terms and Conditions or to exercise any right or remedy consequent upon a breach thereof shall constitute a waiver of any such breach or any such covenant, agreement, term or condition.
These Terms and Conditions are for the sole benefit of you and/or Naturally Susan’s LLC, and shall not give rise to any rights by or on behalf of anyone else except where the provisions hereof expressly provide rights on behalf of third parties.
In the event that any one or more of the provisions of these Terms and Conditions shall be determined by a court of competent jurisdiction to be invalid, illegal or unenforceable, the remaining provisions of these Terms and Conditions shall remain in effect and the Terms and Conditions shall be read as though the offending provision had not been written or as the provision shall be determined by such court to be read.
In the event of a material breach of these Terms and Conditions, the aggrieved party’s sole and exclusive remedy shall be under these Terms and Conditions.
Services and Availability
The services offered on this Site are only available in the United States and all marketing and advertising intended for use in the United States only, unless otherwise stated. These terms and conditions shall be interpreted, construed and enforced by the State of New York without regard to its conflicts of laws. You agree that any disputes will be submitted to final and binding arbitration under the Consumer Dispute Rules of the American Arbitration Association.
We reserve the right to refuse or terminate service without prior notice if you violate the Terms and Conditions of the Site or at our discretion.
The Site may feature special offerings such as sweepstakes, contests and promotional events by us or by third parties. If you choose to participate or take advantage of those offerings, you may be subject to and will be deemed to agree with the terms and conditions of those offerings in lieu of the Terms and Conditions on this Site.
Product Design and Packaging
We continue to fine-tune our products and packaging based on customer feedback and will update our Site from time-to-time. Product design and packaging such as color and other features may vary from the image on our Site due in part to differences in hardware and software and consistent availability of materials from suppliers.
We care about your safety. Our products are people-tested. But before using our products, please apply a small amount on your inside wrist to test for skin sensitivity. Our products are made on equipment that may be shared with peanuts, tree nuts, soy, milk, eggs, honey, balsam, lanolin, nickel and/or wheat.
Naturally Susan’s products are to be used on the skin only, and are not to be applied inside the body, including inside the eyes, ears, nose, or mouth. Do not use these products if your skin is cut, broken, or otherwise not intact. Use all products at room temperature. If pregnant, please consult with your licensed medical practitioner before using Naturally Susan’s bath and body products.
As with any skin-care product, the use of Naturally Susan’s products comes with some risk of attendant injury, including rash, hives, and/or dermatitis, particularly for certain hypersensitive individuals. In the event you believe you have been injured by using any Naturally Susan’s product, consult your physician and alert us as soon as possible about the nature of the injury, and the product you believe caused the injury. Naturally Susan’s assumes no liability for the misuse of its products, and you by using the products have assumed all risks pertaining to their use. Further, you have agreed to release and discharge Naturally Susan’s from any and all causes of action, demands, claims, counterclaims, damages, and liabilities of any nature whatsoever, whether at law or in equity, concerning any claimed injury from the use of these products.
* $5.95 Shipping for All Online Orders. Priority Shipping on all online orders of merchandise shipped to a single address in the United States. Orders will be shipped via US Postal Service, unless otherwise specified, and shipping time will vary based on product weight and shipping destination. Offer may not apply to custom orders. We reserve the right to change or discontinue this shipping offer at any time without notice. International shipping rates may vary.
For Store Pickup, pickup dates and times are currently available by appointment in New York City only. Once we receive your order, we will contact you to coordinate and confirm the pick up date, time, and location. Only prepaid orders are eligible for pickup. We reserve the right to change or discontinue this shipping offer at any time without notice. Rates may vary.
For orders that are shipped to international destinations, please note that there may be delays as a result of customs laws and you are responsible for additional expenses incurred as a result of customs laws.
Once you submit an order, your order will be processed and shipped in 5-7 business days from date of receipt. If orders are submitted on Saturday or Sunday, your order will be processed the following business day. Only approved orders will be processed and shipped.
Because we strive to provide quality and efficient service, your order cannot be modified or canceled once submitted.
If an item is temporarily out of stock or backordered, we will notify you by email and will ship the item as soon as available. If your order consists of in-stock and backordered items, we will process in-stock orders immediately and send backordered items when available. Only in-stock items are eligible to be counted towards related promotional offers. Promotional codes can only be used per order.
Business Days are Monday through Friday, excluding federal holidays within the United States.
We accept the following payment options:
When making a purchase, you certify that you are at least 18 years old and are authorized to use the credit card and/or other form of payment used to make the purchase.
Please inspect your order upon arrival for any damage that may have occurred during shipment. If damage or loss occurs during shipment, the delivery company is responsible and you should contact the delivery company to file any claims.
Your satisfaction is important to us. Please contact us at email@example.com prior to returning any products. Only unused merchandise may be returned to us within 30 days from date of purchase and must be accompanied by:
Refunds will be processed based on original form of payment. We will refund the amount of your purchase, less shipping and handling fees. Return shipping and handling costs are not refundable. When making a return, we cannot process an exchange order. To replace your order, please place another order on our Site.
The following items cannot be returned:
Shipping Rates and Shipping Time
Once you submit an order, your order will be processed and shipped in 5-7 business days from date of receipt. We ship via US Postal Service, and shipping rates and shipping time will vary based on product weight, shipping destination, and shipping time based on the delivery method specified.
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* ARTISAN * ALL NATURAL * ORGANIC * ECO-FRIENDLY * TRAVEL-FRIENDLY * CRUELTY-FREE *
NO PARABENS, PETROLEUM PRODUCTS, SULFATES, ARTIFICIAL COLORS OR ARTIFICIAL FRAGRANCES.